US Post Office in 1050 Shell Boulevard

Customer Reviews about US Post Office:

• ★ ☆ ☆ ☆ ☆
  Totally horrible, incompetent service I have ordered batteries for an E-bike in China, worth $1,266.00. The USPS parcel tracking number indicates the shipment was delivered to the USPS office in Beijing 8 weeks ago. I started wondering if it got lost and filed a request for parcel search on the USPS website. After 1 week waiting I still have no reply. So I went to the USPS office here in Foster City and asked for my parcel’s whereabouts. Staff here was not able to help me, they suggested I contact the retailer. When I pointed out that the parcel is now in the possession of USPS, so USPS should help me, they gave me two phone numbers to call. The Foster City USPS staff did not help me any further. So I went home and called the first number which, instead of connecting me to a person who may help, hooked me up to a fishy commercial asking for my credit card number. I hung up and called the second number which connected me to a USPS service line where I was put in wait and a computer voice told me I have to wait for an anticipated 36 minutes. After 1 hour and 10 min, a service rep picked up only to transfer me to “international” service. I waited some more until I was told that the battery vendor has to start an international inquiry at the post office in China. In short, nobody at USPS did help me. Worst, most horrible service I have ever gotten when shipping something, USPS! I’ll urge my vendor to go with FedEx next time.
  By Hanno Richter, August 01, 2017
• ★ ★ ★ ★ ★
  Gr8 location with drive thru and handicap parking close to the front door. It's a shame they have to relocate by the end of 2017. School District purchased property for much need K-8 school.
  By Alvin Chin, May 11, 2017
• ★ ☆ ☆ ☆ ☆
  Staffs are not as useful as you find in other post offices. Esp. if something wrong with international delivery then you are done you can't get much help from the staffs here, just have to call the customer service and wait for hours to get some response.
  By monish chandran, January 28, 2017
• ★ ★ ★ ★ ☆
  The line moves quickly and staff are friendly. You can buy stamps at the automatic machine so you don't have to stand in line.
  By Emma Burtenshaw, December 18, 2016

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